Technical help & billing
Got an error or need some help with Account Setting? Get some help here.
- Minimum requirements for all devices
- Unable to log in
- Billing Upgrade - School/Teacher plans
- Billing Upgrade - Parent/Homeschool plan
- Sound issue on iPad tablets
- Cannot hear audio
- LiteracyPlanet firewall setup (schools)
- Error or loop when logging into the platform
- Network panel logs
- Cannot hear audio
- Forgotten username or password
- Mission error - troubleshooting guide