Error or loop when logging into the platform

This is generally an issue with cookies or token data. ​ Steps to solve this issue:



• Clear your browser cache and cookies
• Force a logout of all LiteracyPlanet accounts (visit https://app.literacyplanet.com/logout)
• Force a new session cookie:
• For a Teacher or Parent login click https://spa.literacyplanet.com/tx/home?session=new
• For a Student login click https://spa.literacyplanet.com/sx/?session=new





If you still receive the error or your device is returning to the login page, please check the time on your device and make sure that it is set automatically.



This will use an internet service to set your clock to the correct time. If your device is not set to the correct time, our server may reject the connection. To set your time and date, follow THIS GUIDE by Microsoft for Windows devices and THIS GUIDE by Apple for Mac devices. ​