Mission error - troubleshooting guide



What to do if an error occurs while a student is in the process of completing a task.

If this error appears for a CUSTOM WORD LIST - from the teacher dashboard check the list

for missing sound or a missing context sentence:



1. Click on the sound icon on each word - you should hear the spoken word
2. Check for a missing context sentence



If you encounter any issues with missing sound or context sentences, please provide us with the name of the Custom Word list and the specific word that is affected.

When reporting errors for tasks, please provide the following details so our Customer Care team can identify the problem

- Is this issue occurring for multiple students or just one?

- Does the error occur when starting the Mission or when accessing Learn, Practice, or Test?

- Include the Username of the person experiencing the error

- Mention the name of the mission/task and the corresponding year level

Kindly share this information via the chat feature on your dashboard or send an email to hello@literacyplanet.com. ​

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